Front Desk and Customer Service Training (4 – 5 December 2024)

The role of a Receptionist/Telephonist/Front Desk Office/Customer Service Personnel is key to every organisation. As the first line of contact – first impressions count! Friendly, confident, professional, polite, discreet, tactful and courteous – these are qualities and techniques that both employers and customers are looking for.

This 2-day workshop is designed for employees who perform an interpersonal communicative role on both the telephone and in person to help them deal with their customers, increase their confidence and enthusiasm for the customer service role, thereby creating a more professional image of your company.