It is important for organisations to be aware that:
- Employees serve as ambassadors for the businesses and organisations – how they dress, present and carry themselves can create immediate, lasting impressions on every client and prospect they meet.
- The personal image of the employees has a direct influence on how people perceive not only the individuals, but vitally, that of the company’s too.
- When an employee makes a positive and confident first impression, customers/ clients will certainly give the same response.
Ulendo offers a wide spectrum of business professional skills courses and workshops which cater for diverse sectors of the economy.
- Brand Internalisation (Internal Branding)
- Business Protocol Etiquette and Grooming (2 Day Workshop)
- Business Protocol and Etiquette
- Coaching and Mentoring
- Conflict Management
- Critical Thinking Skills
- Cross Cultural Skills
- Customer Service Excellence
- Customer Service Interventions
- English Language Skills
- Emotional Intelligence
- Front Office Skills
- Interpersonal and Team Skills
- Key Business Administrative Skills for Executive Assistants
- Leadership Skills Development Programme
- Managerial and Supervisory Effectiveness
Business Professional skills courses and workshops (continued)
- Personal Effectiveness/ Emotional Intelligence
- Personal Hygiene and Grooming – ‘
- The Tough Conversation’ ( 1 Day Workshop)
- Presentation and Business Communication Skills
- Public Speaking and Presentation Skills
- Sales and Customer Service Skills
- Supervisory Skills Development Programme
- Team Building
- Time Management