Signature Programmes

It is important for organisations to be aware that:

  • Employees serve as ambassadors for the businesses and organisations – how they dress, present and carry themselves can create immediate, lasting impressions on every client and prospect they meet.
  • The personal image of the employees has a direct influence on how people perceive not only the individuals, but vitally, that of the company’s too.
  • When an employee makes a positive and confident first impression, customers/ clients will certainly give the same response.

Ulendo offers a wide spectrum of business professional skills courses and workshops which cater for diverse sectors of the economy.

These include:

  • Brand Internalisation (Internal Branding)
  • Business Protocol Etiquette and Grooming (2 Day Workshop)
  • Business Protocol and Etiquette
  • Coaching and Mentoring
  • Conflict Management
  • Critical Thinking Skills
  • Cross Cultural Skills
  • Customer Service Excellence
  • Customer Service Interventions
  • English Language Skills
  • Emotional Intelligence
  • Front Office Skills
  • Interpersonal and Team Skills
  • Key Business Administrative Skills for Executive Assistants
  • Leadership Skills Development Programme
  • Managerial and Supervisory Effectiveness

Business Professional skills courses and workshops (continued)

  • Personal Effectiveness/ Emotional Intelligence
  • Personal Hygiene and Grooming – ‘
  • The Tough Conversation’ ( 1 Day Workshop)
  • Presentation and Business Communication Skills
  • Public Speaking and Presentation Skills
  • Sales and Customer Service Skills
  • Supervisory Skills Development Programme
  • Team Building
  • Time Management